ONLINE SHOPPER DELIVERY CHARTER: Version 1.0

          

Click The Above Images To Check Our Status

AS AN ONLINE SHOPPER* WITH AN IDIS-ACCREDITED RETAILER, YOU HAVE THE RIGHT TO:

1. Clear delivery information before you place your order;
2. Convenient delivery options;
3. Notification of any delivery limitations / conditions;
4. Charges that are complete and simple to understand;
5. Access to information on your order progress;
6. Delivery within the agreed time frame;
7. Helpful support with failed / late / attempted deliveries;
8. Your goods arriving in good condition;
9. A clear returns process.

* WITH RIGHTS COME RESPONSIBILITIES. AS AN ONLINE SHOPPER, YOU MUST:

- Check delivery details carefully;
- Ensure all requested information is correct and complete;
- Read and agree to the terms and conditions;
- Try to be delivery-friendly: If you are likely to be out at the time of delivery, try to make a safe alternative arrangement (e.g. with a neighbour or workplace);
- Have realistic expectations: allow enough time for goods to arrive (picking, packing, shipping - and sourcing, if not in stock);
- Avoid unnecessary / premature enquiries that waste time and money: take advantage of any online support tools (e.g. FAQs, tracking);
- Be aware that it takes longer and costs more to deliver to some remote areas;
- Appreciate that retailers don't 'lend' goods but 'sell' them: If you simply decide you don't want an item, expect to pay the return-shipping bill yourself: generally, returned items must be unused, in good condition and retain their original packaging;
- Agree in advance with the retailer if you are going to return goods that are faulty or incorrect, then return the goods in accordance with the retailer's instructions: expect that you may be required to pay for return postage, which will usually be refunded by the retailer once the problem is confirmed.