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Forafters Terms

Terms And Conditions

Please read our terms and conditions carefully as making a purchase is acceptance of these terms


Email Response Times

We aim to respond to all emails within 6 hours, however at weekends and at busy times, please allow up to 1 day for a reply.


Refunds And Returns

We have a no-nonsense no-quibble returns policy. You may exchange products for any reasons for up to 30 days after purchase as long as your products are unused and unopened. If you have ordered something by mistake, or simply decide that you don't want it, you may return it to us at your expense for a replacement within 30 days. For hygiene reasons we cannot accept returns of adult toys, creams, lubricants, massage oils or condoms if they have been open.


Defective Items

If the product is defective, please give a full description of the fault and return it in its original box will all manuals and accessories for a full refund or replacement within 30 days.


Refunds

The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. In practice, it will be much quicker - typically within seven days of us receiving your returned product.


To Return An Item

Please enclose a note giving the reason for the return, wash and wrap your item in a plastic bag, wrap the package secure and send it to us. If you are returning an item because it is defective, or because of a mistake on our part, we will be happy to refund the cost of returning the item to us. This returns policy does not affect your statutory right. Please return items by First Class Recorded Delivery, as we cannot be held responsible for goods lost in the post.


The address for returns is:

Forafters Returns Department

The Old Forge

Brighton Road

Tadworth

Surrey. KT20 6AR


Queries Or Complaints

We aim to make sure the product you ordered arrives in perfect condition. If for any reason you are unhappy with any aspect of your order, please contact us with the details and we will promptly rectify the situation. You can contact us using this form Contact Us


Discreet Delivery

We ALWAYS use only strong plain packaging so your goods will arrive without a clue as to what's inside. Whether it's a delivery to work, home or as a gift to someone else, please don't worry; it will definitely be totally discreet.


Shipping

We work with Royal Mail and Parcelforce Worldwide and once your order has left our warehouse it should be with you within 3 days anywhere in the UK. If no one is available to collect your package a card is left which makes rescheduling simple and convenient.


Undelivered / Missing Goods

If after 7 days (UK) from the date your order was dispatched your good(s) are still undelivered please follow the following procedure: Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the good(s). If no one was present to sign for the delivery they will have been returned to the postal office where they are stored for a period of time. If after this period of time the good(s) have still not been collected they will be either destroyed by Royal Mail or returned to us at their discretion (returned post can take up to 5 weeks). If the good(s) are not at your local sorting office please contact us to inform that your good(s) have not arrived. Please also include reference to your order number and the date that the good(s) were ordered.


Privacy Policy

Forafters.co.uk, as the relevant data controller, will process personal data in accordance with the Data Protection Act 1998 (the “Act”). Personally identifiable data (excluding Credit or Debit cards) information collected when a purchase is made on the System is used to identify customers revisiting the System and to complete the processing of purchases. Personally identifiable information including email addresses that may be collected in connection with purchases or by Customers registering on the system may be used for marketing purposes, including market research, and to contact Customers to provide details of forthcoming offers. If Customers would like to discontinue receipt of such information they should:-

a) Use the “opt out” box on our System registration screen or

b) Follow the instructions on any email you receive from us.

The System uses the latest industry standard encryption technology to ensure security is kept to a maximum. Such encryption is made using SSL (“Secure Socket Layer”) technology, ensuring personally identifiable information and Credit or Debit card details are unreadable as they travel to the System, where they are immediately stored on a server that is not accessible from the internet. This information is also passed to a third party financial institution to process Credit and Debit card information to provide authorisation for the purchase and to process the transaction.

By using the System, you consent to the collection and use of the above personal information by Forafters.co.uk as described in this policy. If Forafters.co.uk should decide to change its privacy policy, those changes will be published on this website and we recommend that you check the site from time to time so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. We use cookies and other technologies only where required for our shopping technology to work. Your personal information will never be stored in any cookies generated by our systems. If you have any queries regarding our use of data, please contact us using this form Contact


Conditions Of Use

Please read the following points carefully as use of our website and purchase of products by you means that you agree to them.


Shopping with Forafters.co.uk

You can order products displayed on this website on-line. If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. We do stringent checks against credit card fraud. For security reasons we log your IP address. Any orders found to be fraudulent will be passed on to the relevant authorities and your ISP. Please be aware that the pictures and packaging may change from that shown. All sizes are approximate.


A Note On Lubricants

Water based lubes should only be used on silicone or UR3 products


Prices

Our prices are shown on our website and all prices are inclusive of VAT. We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item that you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order. No money will have been charged to your card at this time. There is an extra charge for delivery. The price is automatically updated on the Checkout page when you select your preferred choice of delivery. Some delivery options are limited to certain countries and weights.


Our Responsibility

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control. We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse. We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.


Copyright /Trademarks/Data Protection

All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.


General

These terms are governed by the laws of England and any disputes will be decided only by the courts of England.


Huge Stocks

We hold huge stocks of most products and we try our best to get your order turned around within 5 days, most orders however are sent out the same day. Sometimes it may take a little longer particularly at busy periods like Christmas and Valentines Day. Very occasionally we have such high demand for a particular product, such as when an item is featured on TV or in the press that we simply run out very temporarily. Don't worry though; we pull out all the stops to get replenishments as soon as physically possible. As our lines come from a variety of manufacturers throughout the world it can take up to 10 days in worst case scenarios but if we foresee an issue beyond that sort of delay we will contact you by email immediately and give you the option to cancel, wait or re order a different item. Most people wait as the reason an item is so popular is usually because it is so good, but the choice will of course be yours! Some products shown on this website may vary slightly from the images displayed from time to time. Orders we feel to be suspicious may be cancelled. Fraudulent orders are always reported to the Police. Should we receive a charge back from our merchant service provider after the goods have been delivered we will assume that we have been defrauded. All details entered on the order form together with your IP address will be forwarded to the Police.

The above measures are to protect us and our customers against Internet fraud.

Kryptronic Internet Software Solutions